These terms and conditions will apply to all transactions placed online with Robert E Fuller. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
By placing an order on our website, we understand that you agree to our ‘Terms and Conditions’
LEGAL IDENTITY
This website is owned and operated by The Robert Fuller Gallery Ltd, who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
The Robert Fuller Gallery Ltd
Fotherdale Farm, Thixendale, Malton, North Yorkshire YO17 9LS United Kingdom
Phone: 01759 368355
Email: mail@robertefuller.com
Registered in the UK Company no: 5765364
ORDERS
We are pleased to accept online order transactions via secure server using a debit or credit card. Customers can also pay using PayPal. All credit/debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch & Maestro. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and /or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.
The UK web price includes VAT at 20%. Please note that international orders don’t include VAT and charges are paid locally.
MAKING A PURCHASE
Making a purchase could not be easier. Just browse our products and click on any items that you wish to buy and put them into your ‘Shopping Bag.’ After you have finished your selection, click on ‘View Basket & Checkout’ and you will be asked for a few details that we need to be able to fulfil the order.
Promotional discounts are sometimes offered for a limited time. Details and expiry details will be communicated accordingly at the time the discount is offered. Discount codes can be applied at checkout.
You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered.
Our acceptance of an order takes place when we dispatch the order to the customer. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately unless we have notified you that we do not accept your order or you have cancelled your order for any reason.
We may refuse to accept an order:
Where goods are not available
Where we cannot obtain authorisation for your payment
If there has been a pricing or product description error
If you do not meet any eligibility criteria set out in our terms and conditions
If your order for personalised products contains content, which is deemed inappropriate for an order, i.e. threatening or abusive. We reserve the right to cancel any order that we deem offensive.
If we believe your order is for commercial or other non-domestic concerns.
Gift Vouchers
To redeem a Robert E Fuller gift voucher enter your unique code (found on the front of the voucher) at the checkout at www.robertefuller.com. Gift vouchers may only be used at www.robertefuller.com and at Robert’s gallery in Thixendale. No change can be given from a gift voucher. Gift vouchers do not have an expiry date but, once the unique code has been used the voucher is void.
Credit cards and security
Robert E Fuller accepts major credit and debit cards including Visa, Mastercard, Switch, Delta and Maestro through our payment service provider Woo Payments. All credit card details are secured with 128-bit encrypted sessions and all sensitive information is stored on a heavily encrypted database that is protected by multiple government-approved firewalls. You may send your credit card information via phone, post or over the Internet.
We would like you to be confident about ordering online. We use secure socket layer (SSL) technology to ensure that your details are safe and the information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the URL bar at the top of your screen. If you have any questions about security at our Website, you can send an email to mail@robertefuller.com.
Products, prices and content
Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product, due to technical limitations, some colours may vary.
All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated.
Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
Any information displayed on our website(s) or other printed matter by us is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our Website is updated regularly.
We reserve the right to alter our prices and specifications without notice.
We reserve the right to make minor changes to the products. We may change the product(s) to reflect changes in relevant laws and regulatory requirements; and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
Ownership of goods
All items supplied to the customer remain the property of The Robert Fuller Gallery Ltd until final payment of all sums owing in respect of those goods has been received in full by us.
PRIVACY POLICY
Robert E Fuller is committed to protecting and respecting your privacy and the security of your personal information. Our Privacy Policy (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be used by us. Please read the policy carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.robertefuller.com you are accepting and consenting to the practices described in this policy.
You can view our full privacy policy here: Privacy Policy – Wildlife Artist Robert E Fuller
Links
This Website may contain links to or from other Websites. Please be aware that we are not responsible for the privacy practices of other Websites. This Privacy Policy applies only to the information we collect on this Website. We encourage you to read the privacy policies of other Websites you link to from our website or otherwise visit.
Notification of changes
We may revise our privacy policy periodically. If we decide to change our Privacy Policy, we will post the revised policy on our website. As we may make changes at any time without notifying you, we suggest that you periodically consult it. Please note that our rights to use your Personal Information will be based on the Privacy Policy in effect at the time the information is used. If the preceding sentence is deemed to violate applicable law, the privacy policy in effect at the time your Personal Information was collected will apply.
COMMENTS AND COMPLAINTS
If you wish to comment or complain about any aspect of your dealings with us please write to The Robert Fuller Gallery, Fotherdale Farm, Thixendale, Malton YO17 9LS; or call us on 01759 368355; or email us at mail@robertefuller.com. We always aim to reply promptly.
OWNERSHIP OF RIGHTS
All rights, including copyright, on this Website are owned by or licensed to The Robert Fuller Gallery Ltd. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this Website for any purpose. Reproduction strictly by permission only.
DESIGN, COPYRIGHT AND INTELLECTUAL PROPERTY
The original illustrations and designs are all by artist Robert E Fuller. Most of Robert’s designs are from personal experiences out in the field photographing and studying wildlife.
All text, graphics, photographic images, packaging, patterns and designs on all Robert E Fuller products are protected by copyright, design rights, trademark rights and other intellectual property rights, which are owned by The Robert Fuller Gallery Ltd.
All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of Robert E Fuller and is protected by UK and international copyright laws.
The trademarks, logos, and service marks displayed on the Website (collectively, the “Trademarks”) are the registered and unregistered marks of Robert E Fuller and are protected by UK and international trade mark laws.
DELIVERY
If you have selected our ‘Standard Delivery’ option, it is our aim to deliver to you within 3-5 working days of the receipt of your order. Saturdays, Sundays and all Bank Holidays are classed as non-working days. All our delivery dates are estimates and we cannot guarantee specific deadlines. Please note, we cannot be held responsible for any third-party involvement where delays occur to deliveries. We also offer an international delivery service.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Our products are shipped from the UK. For international orders, you will pay any import fees and duties upon placing your order via our website. These will be displayed at the checkout, and you may need to pay local taxes and custom duties on arrival.
RETURNS
Our Returns policy
Please advise us within 7 days of receipt of goods that you would like to make a return. You have 30 days from receipt of your order to return the items to The Robert Fuller Gallery.
Products must be returned unused and in the original condition they were received, with tags attached and in original packaging. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.
Refunds are processed via the original payment method. We can also offer exchanges. If you would like to make a replacement order, please contact us by email.
If your item was bought from a stockist, any returns must be made through them.
If you would like to return a gift, you will need to ask the gift-giver for their order reference number, as well as the delivery postcode or email address associated with the order. Refunds must be made to the original method of payment, however we are able to issue an e-voucher to the gift recipient for the price paid.
Gift vouchers are non-refundable.
If your order arrives damaged, incorrect, not as described, or develops a fault, please contact us on 01759 368355 or by email mail@robertefuller.com. We will give you full instructions on how to return an item to us
How to return something
Please see our returns policy here: Returns Policy – Wildlife Artist Robert E Fuller
Faulty and incorrect items
We are always very disappointed on the rare occasions our customers receive a faulty or incorrect item.
Please get in touch with us straight away, with as much information as possible, including: your order reference number, the item that is incorrect or faulty, and a clear photo of the incorrect or faulty item.
Once we’ve received this information, we will be in touch to resolve the matter. Do not return anything until we have advised you whether it is necessary or not to do so.
If a faulty item is returned to us without prior correspondence, we are only able to refund a standard postage cost of £3.50.
Please take extra care any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.
Refunds are processed via the original payment method, or you can exchange if preferred. Any additional balance or refund due will be communicated to you at the till point.
Gift vouchers are non-refundable.
If you notice an issue after purchase or an item develops a fault, please take the item into store and our team will be able to assist.
Returns bought from one of our stockists
For all returns bought from stockists, including damaged or faulty items, please get in touch with the stockist you purchased from directly (make sure you have your original receipt or a bank statement as proof of purchase). They will let you know what their returns policy is, and should be able to resolve any problems for you.
Gift returns
If you have received a gift and would like to exchange it or return it for gift vouchers, you will need to ask the gift-giver for their order reference number, as well as one of the following details associated with their order: delivery postcode, phone number or email address. They will be able to find this information on their order confirmation email or the dispatch note that was included in their parcel.
A gift can be returned for an exchange (*UK only), or refunded onto a gift voucher for the amount purchased. Please note that an email will be sent to the original person who made the order, when the return or exchange is completed. Cash refunds can only be made to the original credit or debit card on which the gift was purchased.
On the rare occasion that an item received as a gift has developed a fault, please get in touch with the order reference number and gift-givers details, as well as a clear image of the fault, so that we can look into the matter further for you and advise of next steps. Do not return these items before contacting our team, as it may slow down the process and we may not require a return.
Please keep a copy of your proof of postage, until you have been refunded for your returned items, in case we experience any issues receiving your return.
Once received by our Returns Department, it can take up to 7 working days to fulfil your request, and you will receive email notification once the return has been processed.
Multibuy promotions
In the unfortunate event that you’re not happy with product(s) from a multibuy offer, and you would like to return an item or part of the order, we will refund the item(s) at the discounted price purchased, in line with the promotional offer. Please be aware any free item(s) not returned will be deducted from any available refundable value.
Free Gift Promotions
Any free gifts received in a promotion cannot be returned for a cash refund or gift voucher. Only one free gift is allowed per customer during the promotional period. Free gift promotions are available while stocks last. If a free gift was included within your original order and you choose to return part or all of the order, taking it below the threshold to be eligible for the free gift, you will need to return the free gift with the other items. If the free gift is not returned, the full retail value of the gift will be deducted from your refund.
PROMOTIONS
Free P&P:
Free P&P promotion are valid for UK mainland only.
RIGHT TO CANCEL
You have the right to cancel this contract within 14 days from the day after the goods have been received without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or, in the case of multiple goods under one order, when the last of the goods is similarly acquired. To exercise the right to cancel, you must inform us: The Robert Fuller Gallery, Fotherdale Farm, Thixendale, Malton YO17 9LS. Tel: 01759 368355 Email: mail@robertefuller.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). We will then communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days from the day you return any goods supplied, or provide evidence that you have returned them, or (b) if there were no goods supplied,14 days from the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
We will pay the costs of a return if the products are faulty, mis-picked or misdescribed; if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
RESPONSIBILITY
The Robert Fuller Gallery cannot be held responsible for any disruptions to our services that are beyond our reasonable control. We will do everything in our power to correct any disruption to our service.
We attempt to be as accurate as possible when describing products on the Website; however, to the extent permitted by applicable law, we do not warrant that product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free. The Robert Fuller Gallery cannot be held responsible for marginal differences in products supplied.
Any products and services, and any samples thereof, we may provide to you are for personal use only. You may not sell or re-sell any of the products or services, and any samples that you receive from us.
GENERAL TERMS
Security Checks
We may occasionally carry out security checks and have the right to refuse access to our Website should we consider it necessary.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses
suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Robert E Fuller and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
CONTACT
If you have any questions, comments or concerns, please contact us: The Robert Fuller Gallery, Fotherdale Farm, Thixendale, Malton YO17 9LS. Tel: 01759 368355 Email: mail@robertefuller.com